Perancangan DFD Berdasarkan Hasil Pengukuran Kualitas Website Melalui Metode Webqual4.0 Pada jd.id

##plugins.pubIds.doi.readerDisplayName##: https://doi.org/10.29207/resti.v2i2.395
Keywords: Data Flow Diagram, webqual 4.0, User Satisfaction, Website Qualiy, Webqual

Abstract

Currently JD.id website entered into five e-commerce website with the highest number of visitors in Indonesia, and no previous research that measures the level of quality of JD.id website. Measuring the quality of a website is useful to assess the overall e-commerce website based on consumer perceptions. This study aims to measure website quality using webqual 4.0 method based on user satisfaction variable with case study of JD.id website. Data Flow Diagram model is used to make system model recommendation design, while method of webqual 4.0 is used to measure website quality to user satisfaction. Research data in the form of questionnaires involving 384 respondents who had transacted on JD.id website. Data analysis techniques use descriptive statistics. Based on the results of research on the quality of JD.id website, simultaneously have a positive and significant impact on user satisfaction JD.id website. The result of partial test shows that three variables partially have a positive influence on user satisfaction JD.id website that is usability quality, information quality, and service interaction quality, with service interaction quality variable has the biggest influence. Therefore, system modeling using Context Diagram (CD) and Data Flow Diagram (DFD) focuses on service interaction quality variable with the addition of new entity that is CS Complain along with its process include procedure, processed complaint, and solution. Besides, there are also Data store Detail complaint.

Downloads

Download data is not yet available.

References

[1] APJII, “Penetrasi & Perilaku Pengguna Internet Indonesia,” Survey 2017, 2017.
[2] Techinasia, “China's ecommerce giant JD sets up shop in Indonesia,” 2015. [Online]. Available: https://www.techinasia.com/indonesia-ecommerce-news-jd. [Diakses 2017].
[3] A. L. Ihsana, “Evaluasi Pemanfaatan Website The Body Shop Indonesia dengan Pemodelan Aliran Data Kegiatan Pembelian dan Studi Karakteristik Konsumen di Kota Bandung,” Manajemen Bisnis, 2016.
[4] Ilmuonedata, “Pertumbuhan E-commerce Indonesia Meningkat Tajam, Siapa di Posisi Teratas?,” 2017. [Online]. Available: https://business.idntimes.com/economy/yoshi/pertumbuhan-e-commerce-indonesia-1/full. [Diakses 2017].
[5] K. Hapsari dan Y. Priyadi, “Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0,” Jurnal Sistem Informasi Bisnis, vol. 1, 2017.
[6] J. Sarwono dan A. H. Prihartono, Perdagangan Online : Cara Bisnis di Internet, Elex Media Komputindo, 2012.
[7] J. U. Alhasanah, K. dan R. , “Pengaruh kegunaan, Kualitas informasi dan Kualitas interaksi layanan web e-commerce terhadap Keputusan pembelian online (Survei pada Konsumen www.getscoop.com),” Jurnal Administrasi Bisnis, vol. 15:2, 2014.
[8] J. Hasanov dan H. Khalid, “The Impact of Website Quality on Online Purchase Intention,” The Third Information Systems International Conference, vol. 72, pp. 382-389, 2015.
[9] J. Tarigan, “User Satisfaction Using Webqual Instrument:,” Jurnal Akuntansi Dan Keuangan, vol. 10:1, pp. 34-47, 2008.
[10] P. Kotler dan Keller, Manajemen Pemasaran, 12 penyunt., Jakarta: PT. Indeks, 2007.
[11] M. Pradana dan S. N. Danisa, “Pengaruh Kualitas Website Terhadap Proses Keputusan Pembelian Pada Konsumen Flashy Shop,” Jurnal Manajemen Bisnis Indonesia, vol. 3:2, 2016.
[12] E. Yourdon, “Just Enough Structured Analysis,” 2016. [Online]. [Diakses 2017].
[13] Yourdon, “Just Enough Structured Analysis.,” 2006. [Online]. Available: http://zimmer.csufresno.edu/~sasanr/Teaching-Material/SAD/JESA.pdf.
[14] Y. Priyadi, Kolaborasi SQL & ERD Dalam Implementasi Database (Edisi I), Andi Yogyakarta, 2014.
[15] W. Sastika, “Analisis pengaruh kualitas website (webqual 4.0) terhadap keputusan pembelian pada website E-commerce Traveloka (Studi Kasus : Pengguna Traveloka di Kota Bandung Tahun 2015),” Seminar Nasional Teknologi Informasi dan Komunikasi 2016, 2016.
[16] M. Nasution dan M. , “Analisis Kualitas Layanan Website Kantor Pelayanan Perbendaharaan Negara (KPPN) Surabaya I Dengan Metode Webqual,” Seminar Nasional Sistem Informasi Indonesia, 2-4 Desember 2013.
[17] S. J. Barnes dan R. T. Vidgen, “An Integrative Approach To The Assessment Of E-commerce Quality,” Journal of Electronic Commerce Research, vol. 3:3, pp. 114-127, 2002.
[18] Sugiyono, Metode Penelitian Kuantitatif Kualitatif dan R&D, Penerbit Alfabeta, 2017, p. 380.
[19] Indrawati, Metode Penelitian Manajemen dan Bisnis: Konvergensi Teknologi Komunikasi dan Informasi, Penerbit Refika Aditama, 2015, p. 316.
[20] E. E. Barus, S. dan A. D. Herlambang, “Analisis Kualitas Website Tribunnews.com Menggunakan Metode Webqual dan Importance Performance Analysis,” Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol. 2, no. 4, pp. 1483-1491, April 2018.
Published
2018-06-30
Section
Technology Information Article